Frequently Asked Questions

SSL (Secure Socket Layer) certificates are displayed on websites to show that transactions that take place on that website are secure. When a browser connects with a web page that includes an SSL certificate, it accomplishes an authentication process to ensure that the certificate is trusted before initiating an encrypted transaction. SSL certificates are displayed on websites that offer credit card transactions or require personal information such as a Social Security number. If the SSL certificate is installed on your website incorrectly, you may need to delete it to fix the problem.

Instructions

1. Click "Start" on the server computer's desktop and select "Run."
2. Type the letters "mmc" and click "OK."
3. Access the "File" menu. Select "Add/Remove Snap-in" and click "Add" when the box opens. In the new window that opens, click "Certificates" and then click "Add" again.
4. Choose the "Computer Account" option, then select "Local Computer" and click "Finish."
5. Click the "Close" button to close the window labeled "Add Standalone Snap-in" then click "OK."
6. Click the option marked "Certificates (Local Computer)" on the left pane of the console window.
7. Click "Trusted Root Certification Authorities."
8. Click "Certificates."
9. Scroll down the page in the right-hand pane and select your SSL certificate.
10. Click "Delete" and click "Yes" on the pop-up box that asks if you are sure that you want to delete the certificate.