Remote Assist - Join a session

Joining session using Session ID

  • Go to assist.zoho.com/join.
  • Enter the session ID shared by your technician and click JOIN SESSION.

01

  • Click Download in the new browser that opens up.

02

  • Double click on ZA_Connect.exe to join the remote support session initiated by your technician.

Joining session using Session Link

  • Open the session link sent by your technician.
  • Click Download in the new browser that opens up.

03

  • Double click on ZA_Connect.exe to join the remote support session initiated by your technician.

Joining session using Email Invite

  • Open the email invite sent by your technician.
  • Click on JOIN SESSION.

04

  • Once the page opens, click on Download.

05

  • Double click on ZA_Connect.exeto join the remote support session initiated by your technician.

Joining session from Android device

06

  • Enter the session key shared by your technician.

07

  • Click ALLOW to grant access to screen share.

08

  • Once you click ALLOW, the device will display a prompt as below.

09

  • Once you click START NOW, the screen sharing will begin.
  • For the technician to gain control over the device, click ALLOW in the below prompt.

10

  • Click ACTIVATE in the below prompt to grant administrator privileges to the technician.

11

Joining session from Linux OS

  • Open the session join link sent by your technician
  • Click on either Download 32 bit or Download 64 bit in the new browser that opens up

12

  • Right click on the downloaded Connect application

13

  • Click on Properties and choose Permissions
  • Enable Allow executing file as program

14

  • Once enabled, double-click on the Connect application to join the session